Today, retailers are caught in an operational dilemma: unpredictable disruption requires new approaches. Your consumers expect you to engage with them on their terms, whenever, wherever and however. Developing a loyal core of consumers is key to relevance and growth.
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By the Numbers
Retail is always changing. It’s always on. And it’s in a state of unprecedented disruption. For GrowthOps’ clients today’s climate is an opportunity to address customers’ needs before the competition, enhancing experiences at every touchpoint.
64%
of shoppers say they feel retailers don't truly know them.
(Salesforce)
66%
of shoppers say technologies and innovations improved their experience.
(National Retail Foundation)
70%
of consumers say that a company knowing how they use products and services is very important to winning their business.
(Salesforce)
