Insights
The GrowthOps approach began with data-driven research into the customer mindset and needs. This effort provided the understanding we needed to develop a number of potential offerings that would increase revenue for Allconnect and its clients.
Actions
We took a fresh look at Allconnect’s sales messages and processes, finding opportunities to be better in line with executives’ expectations. We identified and closed performance gaps without significant investment. We also researched demand for new services, then designed a launch plan and roadmap for implementation. Finally, we identified opportunities to work with other providers to strengthen both companies’ positions with partners.
Results
• Enabled major new partnerships that opened the door to millions of new customers.
• Reengaged with one of their largest partners, leading to a critical contract renewal.
• Created new paths for Allconnect’s sales teams to build relationships with budget owners and senior executives.
• Inspired a new service offering that has the potential to generate $100 million in revenue in a few years.
Services Delivered
• Enterprise Value
• Customer Growth Design
• Customer Engagement
• Customer Operations
